To play at Spinmaya, you share personal information with the casino. This includes your name, address, payment details and a copy of your identity document. Spinmaya uses this information to manage your account, process your payments and comply with legal verification requirements. On this page, you will learn which data the casino processes, why it is collected, how your information is protected and what rights you have.
Your Privacy at Spinmaya at a Glance
Spinmaya only processes data necessary to provide you with a safe and fair casino experience. Your personal information is stored in encrypted form and only shared with parties necessary for payments, verification procedures or the operation of the games. You remain in control: you can access, correct or request the deletion of your data, and you decide which cookies to allow.
Who Is Responsible for Your Data?
The operator of Spinmaya Casino, which runs the casino under a Curaçao licence, is responsible for processing your data. The operator's company name and address are displayed at the bottom of every page on the website and in the full privacy policy. If you have any questions about your information, you can always contact customer support.
What Data Spinmaya Processes
Your Personal Information
When registering, you provide your name, date of birth and address. Spinmaya uses this information to establish your identity and verify that you are old enough to play. It is also necessary to ensure that your withdrawals are linked to the correct person.
Your Contact Details
Spinmaya uses your email address and, where applicable, your phone number to notify you about account activity, such as deposits or withdrawals. Customer support responses are also sent through these channels. You only receive newsletters if you have given your consent.
Your Account and Profile Information
Your account stores your username, preferences and the limits you have set. Your password is stored in encrypted form, so even Spinmaya employees cannot read it. Therefore, never share your password with anyone.
Documents for Identity Verification
For your first withdrawal, Spinmaya requests a copy of your passport or identity card and proof of address, such as a bank statement or utility bill. These documents are only used to verify that you are who you claim to be. You may conceal your Dutch citizen service number (BSN) on the copy.
Information About Your Payments
Deposit Information
For every deposit, Spinmaya records the amount, date, selected payment method and transaction status. This allows the casino to update your balance correctly and lets you check how much you have deposited in your transaction history.
Withdrawal Information
When you request a withdrawal, the amount, the bank account or digital wallet receiving the funds, and the processing details are recorded. This information is necessary to ensure that your money reaches you securely and to answer any questions that may arise later.
Payment Method Details
Your full card details are usually processed directly by the payment provider rather than by Spinmaya itself. The casino often only sees a reference number or the last digits of your card. This helps keep your sensitive payment information as secure as possible.
Technical Data Collected During Your Visit
Information About Your Browser
When you visit Spinmaya, the website receives information about your browser, including its type, version and language settings. This helps the website load correctly and display content in the appropriate language. Your IP address is also recorded, partly to identify unusual login attempts.
Information About Your Device
Spinmaya also detects the type of device you use, its operating system and your screen size. This ensures that the website displays correctly on your phone, tablet or computer and helps resolve technical problems more quickly.
Information About Your Visits and Gambling Behaviour
The casino keeps track of which games you play, how much you wager and how long you play. This information is necessary for your gaming history, bonus calculations and responsible gambling monitoring. If your gambling behaviour raises concerns, Spinmaya may contact you.
Why Spinmaya Uses Your Data
To Manage Your Account
Without your information, Spinmaya cannot create or maintain your account. Your name, contact details and settings allow you to log in, view your balance and keep your preferences saved.
To Process Payments
Your payment information is necessary to credit deposits to your balance and transfer withdrawals to your account. Spinmaya also retains this information for accounting purposes and to answer payment-related questions.
To Verify Your Identity
A casino needs to know who its players are. Using your identity document and proof of address, Spinmaya confirms that your account genuinely belongs to you and that you are 18 years of age or older. This also protects you against misuse of your personal information.
To Prevent Fraud and Money Laundering
Spinmaya monitors transactions for unusual patterns, such as large amounts of money being deposited and withdrawn within a short period. This helps prevent fraud and money laundering. If there are concerns, the casino may request additional information before completing a payment.
To Promote Responsible Gambling
Information about your gambling behaviour and the limits you have set helps Spinmaya identify signs of problematic gambling. For example, if you play unusually frequently or for extended periods, the casino may remind you of your limits or available support tools.
Cookies on the Spinmaya Website
Essential Cookies
Essential cookies ensure that the website functions properly. For example, they keep you logged in while navigating between pages and protect your session. Without these cookies, you cannot play, which is why they cannot be disabled.
Preference Cookies
Preference cookies remember your choices, such as your language or the games you have saved as favourites. This means you do not have to adjust these settings every time you visit.
Analytics Cookies
Analytics cookies allow Spinmaya to see how visitors use the website, including which pages are popular and where users encounter difficulties. This information is used to improve the website. You can refuse these cookies.
Advertising Cookies
Advertising cookies help display offers relevant to your interests, including outside the website. These cookies are only placed if you give your consent. You can withdraw that consent at any time.
How Spinmaya Protects Your Data
All connections to Spinmaya are encrypted to prevent outsiders from viewing your information. Your data is stored on secure servers, and access is limited to employees who need it to perform their duties. You can also help protect your account by using a strong, unique password and always logging out when using a shared device.
Sharing Data with Third Parties
Spinmaya only shares your information when necessary. This includes payment providers that process your deposits and withdrawals, companies that assist with identity verification, and game providers that supply the casino games. The casino may also be required to share information with the regulator or other competent authorities. Your data is not sold.
How Long Your Data Is Retained
Spinmaya does not retain your information longer than necessary. While your account remains active, your data is stored to keep your account functioning. After your account is closed, certain information, such as transaction records and identity documents, may still need to be retained for a legally required period. Afterwards, it is deleted or anonymised.
Your Rights Under the GDPR
Accessing Your Data
You have the right to request information about which personal data Spinmaya holds about you, what it is used for and who it is shared with. You will then receive an overview or a copy of your information.
Correcting Your Data
If your information is no longer accurate, for example because you have moved, you can request a correction. You can update some details yourself in your profile, while other changes require contacting customer support.
Requesting the Deletion of Your Data
You can request the deletion of your personal information. Spinmaya will do so to the extent possible. Information that the casino is legally required to retain, such as certain transaction records, will only be deleted after the applicable retention period has ended.
Restricting the Use of Your Data
In certain situations, you can request a temporary restriction on the use of your personal information, for example if you believe it is inaccurate. Your data will then remain stored but will not be used further until the issue has been resolved.
Objecting to Data Processing
You can object to the use of your data for marketing purposes. Spinmaya will then stop sending you promotional offers. You can also object to other uses of your information, after which the casino will assess your request.
Adjusting Your Cookie Settings
During your first visit, you choose which cookies to allow. If you want to change your preferences later, you can do so through the cookie settings on the website. You can also delete or block cookies through your browser settings. Keep in mind that some parts of the website may not function as well if you do this.
Changes to the Privacy Policy
Spinmaya may update its privacy policy, for example when new regulations come into effect or the website changes. The date of the latest update is displayed at the top of the full privacy policy. You will be informed about significant changes through the website or by email.
Contacting Spinmaya About Your Privacy
If you have a question about your personal information or want to exercise one of your rights, contact customer support via live chat or email. Clearly explain what you want so that your request can be processed quickly. If you are dissatisfied with how your request is handled, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).